Accessibility

Inclusivity at Whitsunday Jet Ski Tours

Welcome to Whitsunday Jet Ski Tours! We warmly welcome everyone to join our adventures, with a commitment to ensuring that all guests feel included and welcomed, regardless of any accessibility considerations. We understand that everyone’s needs are different, and we’re committed to being as accommodating as possible. Whether it’s mobility issues, sensory sensitivities, or anything else, we’re here to ensure that all our guests can enjoy the excitement of jet skiing through the beautiful Whitsunday Islands.

The team

Whitsunday Jet Ski Tours offers thrilling adventures since 2010, guiding guests from Coral Sea Marina to the Whitsunday Islands. Whitsunday Jet Ski Tours has been recognised with multiple awards, including Adventure Tourism Awards and Tour and Transport Operator Awards, affirming our commitment to excellence in safety and quality experiences.

Our modern facilities ensure easy access for all guests, with staff accommodating various accessibility needs. Whether you seek adventure or natural beauty, we promise an unforgettable experience in the Whitsundays.

A line up of jets skis on the dock with an instructor speaking to guests sitting on the skis

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Recommended accessible jet ski tours

At Whitsunday Jet Ski Tours, we’re here to cater to all your needs with a smile. Below, you’ll find our recommended tours, which are super flexible and can easily adapt to your preferences. Before we hit the water, we’ll run through a comprehensive safety briefing to make sure we’re all good to go. And if you’re after something extra special, we’ve got private tours available, so we can craft the perfect day out tailored just for you.

No licence required – no experience necessary

FAQs

Below you will find common FAQs related to accessibility, ensuring that everyone can feel confident and informed when planning your adventure with us. Whether you have questions about mobility, sensory sensitivities, language assistance, or any other accessibility needs, we’re here to provide answers and support to make your experience with us as enjoyable and comfortable as possible.

If you can’t find what are you are looking for, please contact us directly.

CALL 0459 538 754 – 7 DAYS A WEEK

Office open 8am-5pm, 7 days
Shop 3, Coral Sea Marina South Village, Shingley Dr, Airlie Beach

Do you cater for people who are blind or have low vision?

Yes, absolutely! Our jet skis are designed to accommodate two people, which means individuals who are blind or have low vision can certainly enjoy the thrill of our tours with the assistance of their carer.

It’s important to note that for individuals with low vision, the ability to see at least 60 meters (with 100 meters being ideal) is necessary to travel and operate the jet ski single-handedly. We’re committed to providing an inclusive experience for all our guests, ensuring everyone can enjoy the beauty of the Whitsundays safely and comfortably.

Do you cater for people who are deaf or have low hearing?

We are happy to accommodate individuals who are deaf or have low hearing. We understand the importance of clear communication, so we’re more than willing to slow down our communication and ensure everyone is included.

During the safety briefing, we’ll go through hand actions that we will use when out on the water, ensuring that everyone can understand and participate fully in the experience.

Do you cater for people who have limited mobility?

Absolutely. Please contact us to discuss how we can accommodate you.

Do you cater for people who use wheelchairs or mobility scooters?

We welcome individuals who use wheelchairs or mobility scooters. We have specific requirements in place to ensure the safety of all our guests, including the ability to get back on the jet ski if fallen off, regardless of accessibility needs. Our team is trained to assist and accommodate individuals with varying mobility requirements, ensuring that everyone can enjoy the excitement of jet skiing in the Whitsundays.

Do you cater for people with specific dietary requirements and food allergies or intolerances?

We cater to individuals with specific dietary requirements, food allergies, or intolerances. Our Ultimate Island Trek tour offers various food options to accommodate different dietary needs. Additionally, on our Island Safari tour, we provide a chocolate bar; however, if this is not suitable, please let us know in advance, and we can provision for an alternative that meets your dietary needs.

Do you cater for people with cognitive disabilities or people on the Autism Spectrum?

We understand that everyone’s needs and preferences are unique, so we’re more than happy to discuss your specific requirements. Whether you’re looking for a tailored tour or need suggestions for a suitable option, our team is here to assist you every step of the way. Your comfort and enjoyment are our priorities, and we’ll work closely with you to ensure that you have a fantastic experience with us.

Do you cater for people with sensory needs?

If you require a quieter experience, we’re happy to accommodate by idling the jet skis and creating a more serene atmosphere. However, please note that this option is available primarily on private tours. Feel free to get in touch with us to discuss your specific needs, and we’ll work together to ensure that our tours are suitable and enjoyable for you.

Have any of your staff undergone disability awareness training?

Yes, some of our staff have undergone disability awareness training. Please feel free to contact us if you have any questions.

What facilities do you provide?

It depends on the tour, but we have great knowledge of the facilities available. Please get in touch with us to discuss your needs.

Do you provide assistance for individuals whose primary language is not English?

Prior to the tour commencing, we provide comprehensive verbal safety briefings and jet ski training demonstrations. It’s important to note that these briefings and demonstrations are conducted in English, and understanding the instructions is crucial for operating a jet ski safely. However, if individuals require assistance due to their primary language not being English, we are more than willing to provide additional support and assistance to help them understand the safety procedures.